At jlevo, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have under Philippine law. We encourage you to read it carefully before using the jlevo platform.
These cards highlight the core principles behind jlevo's approach to data privacy. They are a summary only — the full legal text follows below.
jlevo processes all personal data in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the implementing rules issued by the National Privacy Commission (NPC). Your data is handled lawfully, fairly, and transparently at every step.
We only collect the personal data that is strictly necessary to provide you with a safe, compliant, and enjoyable gaming experience on jlevo. We do not collect data for its own sake, and we do not sell your personal information to third parties for marketing purposes.
Under the Data Privacy Act, you have the right to access, correct, and request deletion of your personal data held by jlevo. You also have the right to object to certain types of processing and to lodge a complaint with the National Privacy Commission if you believe your rights have been violated.
All personal data collected by jlevo is stored on secure, encrypted servers. We implement industry-standard technical and organisational security measures — including SSL/TLS encryption, access controls, and regular security audits — to protect your data from unauthorised access, disclosure, or loss.
jlevo uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and analyse usage patterns. We are transparent about what cookies we use and why. You can manage your cookie preferences through your browser settings at any time.
jlevo will never sell, rent, or trade your personal data to third-party marketers. Any promotional communications we send are based on your consent and are directly related to the jlevo platform. You can opt out of marketing communications at any time through your account settings or by contacting support.
1.1 jlevo is committed to protecting the privacy and personal data of all individuals who interact with our platform. We understand that trust is the foundation of any relationship between a gaming platform and its players, and we take our data protection obligations seriously.
1.2 This Policy applies to all personal data collected through the jlevo website (jlevo.org), mobile site, customer support channels, and any other touchpoints through which you interact with jlevo. It applies to registered Players, prospective users who browse the platform without registering, and individuals who contact jlevo support.
1.3 This Policy should be read alongside jlevo's Terms & Conditions and Responsible Gaming Policy, both of which are available on the jlevo platform.
2.1 For the purposes of the Data Privacy Act of 2012, jlevo is the personal information controller in respect of the personal data collected through the platform. This means jlevo determines the purposes and means of processing your personal data.
2.2 jlevo has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the DPO at the contact details provided in Section 15 of this Policy.
3.1 jlevo collects the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communications, support, withdrawal processing |
| Verification Data | Government-issued ID, proof of address, payment method proof | KYC compliance, fraud prevention, regulatory requirements |
| Financial Data | GCash number, PayMaya account, bank account details, transaction history | Processing deposits and withdrawals, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud detection, service improvement |
| Usage Data | Games played, wager amounts, session duration, login history | Responsible gaming monitoring, personalisation, analytics |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, dispute resolution, service improvement |
| Marketing Preferences | Opt-in/opt-out status, preferred communication channels | Sending relevant promotions and updates with your consent |
3.2 jlevo does not intentionally collect sensitive personal information (as defined under the Data Privacy Act) beyond what is strictly required for identity verification and regulatory compliance. Where sensitive data is collected, it is handled with the highest level of care and protection.
4.1 jlevo collects personal data through the following means:
4.2 You are not obligated to provide all requested personal data, but failure to provide certain information (particularly identity and verification data) may prevent jlevo from opening or maintaining your account or processing your withdrawals.
5.1 jlevo processes your personal data on the following legal bases under the Data Privacy Act of 2012:
6.1 jlevo uses your personal data for the following purposes:
6.2 jlevo will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
7.1 jlevo does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
7.2 All third parties with whom jlevo shares personal data are required to handle that data in accordance with applicable data protection laws and jlevo's data processing standards. jlevo does not authorise third parties to use your personal data for their own independent purposes.
8.1 jlevo uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform. Cookies are small text files stored on your device when you visit the jlevo website.
8.2 jlevo uses the following types of cookies:
8.3 You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jlevo platform.
9.1 jlevo retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
9.2 When personal data is no longer required, jlevo will securely delete or anonymise it in accordance with our data disposal procedures.
10.1 jlevo implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jlevo will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected individuals without undue delay, in accordance with the Data Privacy Act.
10.3 While jlevo takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your jlevo login credentials confidential and for notifying jlevo immediately if you suspect unauthorised access to your account.
11.1 Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jlevo:
11.2 To exercise any of the above rights, please contact jlevo's Data Protection Officer using the contact details in Section 15. jlevo will respond to all data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.
11.3 jlevo may need to verify your identity before processing a data subject request to ensure that personal data is not disclosed to unauthorised persons.
12.1 The jlevo platform is strictly intended for adults aged twenty-one (21) years and above. jlevo does not knowingly collect personal data from individuals under the age of 21.
12.2 If jlevo becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. All balances associated with underage accounts will be forfeited.
12.3 If you are a parent or guardian and believe that your child has registered on the jlevo platform, please contact us immediately at the details provided in Section 15 so that we can take appropriate action.
13.1 The jlevo platform may contain references to third-party game providers and payment services. These third parties operate under their own privacy policies, which jlevo does not control. jlevo is not responsible for the privacy practices of third-party game providers or payment processors.
13.2 When you use a third-party payment service such as GCash or PayMaya to fund your jlevo account, your use of that service is governed by the privacy policy of the respective payment provider. jlevo only receives the transaction data necessary to credit your account and process withdrawals.
14.1 jlevo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When material changes are made, jlevo will notify registered Players via email or a prominent notice on the platform at least seven (7) days before the changes take effect, where practicable.
14.2 The effective date at the top of this Policy indicates when the current version was last updated. The most current version of this Policy will always be available at jlevo.org/privacy-policy.
14.3 Your continued use of the jlevo platform after the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you should cease using the platform and may request account closure in accordance with jlevo's Terms & Conditions.
15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or jlevo's data processing practices, please contact our Data Protection Officer:
15.2 For data subject requests (access, correction, deletion, objection), please include your full name, registered email address, and a description of your request to help us process it efficiently.
Now that you know exactly how jlevo handles your personal data, you can play with confidence. Explore the full jlevo game lobby — from live casino tables to slots, bingo, and fish shooting — all in a secure, PAGCOR-regulated environment.
21+ only. Please play responsibly. Gambling is addictive — know when to stop.